Delivery & Returns
What is the turnaround time?
Our current lead time for dispatching orders is 3-7 working days from the date of order. Items will be sent via a courier service or Royal Mail and should reach you within 2 to 4 working days after dispatch. Please note deliveries are dispatched between Monday - Friday. Delivery prices are based on the size and weight of the parcel being dispatched and also on the delivery location. We reserve the right to refuse to deliver any order, at any time.
What delivery options do I have?
Your delivery options vary depending on your location. Customers in UK, Scotland and Wales.
Standard Delivery: £4.99
Large Item Delivery: £6.99 (Curtain poles, curtain tracks & all blinds)
Spend over £75 to qualify for FREE delivery.
If you’ve more than one item on your order products may be sent out separately and could arrive at different times, you will only be charged the one delivery charge.
If your order consists of any large item(s), you will only be paying the Large Item Delivery Charge.
Excluded Delivery Locations
Offshore and non-UK destinations are not part of our standard delivery program (this includes, Shetland Islands, Outer Hebrides, Isle of Man, Jersey and Guernsey). Please contact us directly for a competitive shipping quote based on your location and the size of your order.
We are not currently offering International Delivery, but we will be in the near future.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, sealed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Who pays for my return postage?
If your return is accepted, Pindi's Corner will not cover any return postage costs or refund the original postage cost. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return question at email@example.com
Refund Policy for Tailor-made order items and made to measure orders
Please note that once a tailor-made item or a made to measure order has been made and supplied to you as a custom made item, you do not have the right to return for a refund or exchange it if it is unsuitable. You do not have the right to return your item if you have provided the incorrect details or measurements.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We always check each item before it is dispatched, but should it arrive damaged please contact us within 24 hours of receipt so we can swiftly rectify this for you. We will require 3 photos to be emailed to firstname.lastname@example.org, showing the (1) damaged item, (2) the interior packaging and (3) the exterior packaging. Without these 3 photos we will be unable to raise a claim with the courier company and therefore will be unable to send out a replacement item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 working days. We may send you an email to notify you that we have received your returned item. If your item has been rejected you will be notified and we will return.
Refunds can only be made to the original card used for purchase. Refunds to a card other than the original can only be processed if the original account no longer exists or the account details have expired.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
My item was from the sale - can I still get a refund?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.